Our Service Standards
We always strive to the highest professional standards in relation to our dealing with all our customers and stakeholders. In our work on behalf of the courts, we operate on the basis that the court itself is our primary customer. Interventions aimed at helping offenders to change their offending related behaviour work best where the co-operation of the offender can be harnessed. Therefore, we work in various ways to engage the motivation and co-operation of the offender, their family and community, to assist in this process. Where we are successful in this, the offender and their family and community can become partners and customers of our services.
In all our work, we are bound by the rules and regulations applying to civil servants generally (see Civil Service Code of Standards and Behaviour). In addition, and particularly in our direct contact with offenders, as well as our interagency collaboration with other agencies, we are guided by the various relevant United Nations and Council of Europe Resolutions, Recommendations and Articles on the implementation and management of supervised community sanctions, as well as by the professional values and ethics of social work.
See our Customer Charter and Quality Customer Service Action Plan for further information on our service standards.
